In light of the recent Eliot Spitzer scandal, I felt it was a good time to discuss the importance of a crisis communication plan. A crisis communication plan is about preparation and response to a crisis that hits an organization. I'm always surprised at how many organizations don't have a crisis communication plan in place. It's not something you want to be caught without. Give me a few minutes this week and let me show you how to begin the development of your own crisis communication plan.