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What is Customer Service?


Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being offered.

Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience. Top notch service will create loyalty and a returning customer, which is what we all must strive for.

Excellent customer service is vital to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a priority. Greet them in a friendly manner, whether that be via telephone, email or in person. Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not optional it's a requirement for businesses to survive.

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